Pipeline board
New OPD, In follow-up, Doctor review, Revisit advised, Recovered, Referred, Lost contact. Drag a case, or let responses move it automatically.
PostOPD CRM · for clinics with 50 to 500 OPDs a day
What happens to your patient after they leave the OPD?
Most clinics never find out. PostOPD schedules a follow-up call on day 1, 3 and 7, records how each patient is doing, and puts the ones getting worse in front of the doctor, who updates the treatment plan from the desk.
0OPD visit
1same
3better
7recovered
Built around one loop
From the OPD register to a doctor decision, in four steps.
- 1
Front desk registers the visit
Search by mobile number, pick the patient or add a new one, note complaint, vitals, diagnosis and prescription. Under a minute for a repeat patient.
- 2
Follow-up calls schedule themselves
Day 1, 3 and 7 by default; the doctor can change the plan per patient. Each day the call queue is ready, sorted by priority.
- 3
The caller records the response
Better, same, worse or recovered. Pain score, medicine compliance, side effects, new complaints, plus your own questions, with a Hindi call script on screen.
- 4
Worse cases reach the doctor
Anything worse, any side effect, anything the caller flags lands in the doctor review queue. The doctor updates the therapy plan; the patient gets it on WhatsApp.
What is inside
A CRM where the lead is a patient and the win is recovery.
Patient 360
Every visit, every response, every therapy update on one timeline. Allergies and chronic conditions shown before anyone picks up the phone.
Call screen
Prescription and earlier answers on the left, the survey on the right, tap-to-call and WhatsApp buttons on top. No answer? It moves to tomorrow by itself.
Doctor review queue
Flagged responses with the full clinical context. Continue, modify medicines, call for revisit, refer, or order tests, with an email alert the moment a case is flagged.
Reports that matter
Recovery rate, follow-up completion, outcome by day, side effects reported, compliance, satisfaction, doctor-wise and department-wise. CSV export of everything.
Messaging, your way
Click-to-chat WhatsApp links work on day one with no setup. Plug any WhatsApp Business or SMS provider through a webhook when you are ready to automate.
Who uses it
One sign-in, four views.
Front desk
Registers patients and OPD visits, prints the prescription.
Follow-up agent
Works the daily call queue, records responses, reschedules.
Doctor
Sees own patients, reviews flagged cases, updates therapy plans.
Hospital admin
Reports, settings, staff, import and export. Full audit log.
Ready to see it with real-looking data?
Sample data loads from Tools in one click: patients, visits, calls, flagged cases and reports.
Open the CRMSample data loads from Tools in one click: patients, visits, calls, flagged cases and reports.